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Reliable SHRM-SCP Test Book, SHRM-SCP Exams Training
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SHRM Senior Certified Professional (SHRM-SCP) Sample Questions (Q215-Q220):
NEW QUESTION # 215
New procedures are being rolled out from the company headquarters to of thes located all over the country. The communications director created a detailed slide show presentation to share with all general managers virtually. What type of groupware is intended to be used for this purpose?
- A. Virtual meeting
- B. Network seminar
- C. Video presence
- D. Web conferencing
Answer: A
Explanation:
Web conferencing allows a presenter to share presentation slides on each participant's computer. The participants can see the slide show presentation slides on their device and can hear the presentation over their computer's speakers or headphones. They also have the opportunity to directly communicate with the presenter through a web chat or their computer's microphone.
NEW QUESTION # 216
What is the most significant morale destroyer that middle managers of ten face as a function of their role?
- A. Alack of authority from upper management in application of policies
- B. Changing directives from upper management
- C. Difficult employee relations issues
- D. Low compensation relative to the level of responsibility
Answer: D
Explanation:
According to research, middle managers are among the most unhappy in the workplace, and a primary reason is a lack of authority from upper management and having to enforce policies that they may not agree with.
NEW QUESTION # 217
What is a key benefit of conducting stay interviews?
- A. Improved retention
- B. Not needing exit interviews
- C. Development of performance objectives
- D. Data gathered for performance appraisals
Answer: A
Explanation:
Stay interviews can improve retention by allowing managers to find out early on if an employee is happy and satisfied or unhappy and disengaged. If the employee is unhappy or disengaged, the manager has an opportunity to address their concerns. With exit interviews, it's usually too late to prevent the employee from resigning.
NEW QUESTION # 218
The company is planning to change the bus routes to service the hotels more efficiently.
The general manager asked the HR manager to inform all company employees of the changes. The majority of bus drivers are well-tenured and older. Most of the sales representatives are newer to the workforce. The company's management team oversees both groups. What is the best way for the HR manager to roll out the new information?
- A. Utilize the company/ s intranet, and create a space for all information regarding the newroutes. Then, send an email to all employees directing them to check the intranet.
- B. Create a short video that illustrates the new bus routes, and send it to all employees viaemail.
- C. Meet with each employee one-on-one to discuss the new routes and answer their questions.
- D. Setup a conference call for the managers, send an email to the sales representatives, andschedule a workgroup meeting for the bus drivers.
Answer: B
Explanation:
The HR manager displays the communication competency by adjusting the communication method depending on the audience. Managers need to be informed through a communication medium that allows them to ask questions and prepares them to address issues that their bus drivers might bring up. A conference call would be ideal for this. The sales representatives also need to know about the change. However, since they are tech-savvy, and the change does not affect them much, an email is sufficient. The bus drivers are most affected by the change and should be informed in person. A workgroup meeting is a good choice because all of their questions and concerns can be addressed in real-time.
NEW QUESTION # 219
When an employee is injured on the job, what is the first thing supervisors and managers should be instructed to do after stabilizing the employee?
- A. Address the cause of the injury, and fix it if possible.
- B. Contact human resources.
- C. Draft a statement of what happened.
- D. Collect witness statements.
Answer: B
Explanation:
Once the injured employee is helped and stabilized, the first call should be to human resources (HR) before taking any witness statements or writing up a summary of events. It could be dangerous to fix the cause of the injury, so again, it is best for supervisors to consult with HR before handling anything themselves.
NEW QUESTION # 220
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